Overview

• CEO Doug McMillon said AI will change “literally every job,” with frontline roles evolving more gradually than office jobs.
• Walmart expects to hold global employment near 2.1 million over the next three years as the job mix shifts and leaders track which roles grow, shrink, or stay steady.
• The company has rolled out AI across chatbots for customers, suppliers, and employees, along with supply‑chain optimization and workforce planning, and it has created new “agent builder” or “agent developer” roles.
• Walmart hosted a Skills‑First workforce gathering and plans to launch an AI skills program with OpenAI next year, alongside ongoing training for truck drivers and maintenance technicians.
• Automation is expanding behind the scenes through investments such as Symbotic’s $520 million robotics platform, while stores keep people in customer‑facing roles.