Overview

• Walmart is eliminating self-checkout machines in specific stores in Missouri and Ohio, following a similar move in New Mexico last year.
• The decision is part of a broader trend among retailers, including Target and Dollar General, to reduce reliance on self-service lanes due to increased theft.
• Walmart believes the change will allow associates to provide more personalized and efficient service, improving the in-store experience.
• Research indicates that self-checkout lanes have higher rates of theft and loss, with items like produce being particularly vulnerable.
• Other retailers like Costco and Safeway are also modifying their self-checkout strategies to address security concerns and improve customer service.