Overview

• Walmart de México has integrated AI into customer service to resolve growing volumes of queries faster without human intervention.
• AI-driven store-management tools now help managers prioritize daily tasks and generate detailed e-commerce product pages.
• Pilot tests of electronic shelf labels are automating price updates and reducing manual tagging in select stores.
• Smart receiving and image-recognition pilots are speeding order fulfilment by cutting stock configuration times from weeks to hours.
• These initiatives aim to offset rising labor expenses and preserve productivity ahead of Mexico’s phased reduction of the workweek from 48 to 40 hours.