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Waitrose Hires Tom Boyd After U-Turn With January Start

The retailer reversed an earlier refusal following criticism, pledging to review support for neurodiverse workers.

Overview

  • Waitrose said Tom Boyd has accepted paid employment and will begin in January at his family’s request.
  • Boyd, who has autism, volunteered at the Cheadle Hulme store for about four years, logging roughly 600 unpaid hours.
  • His mother’s request for a few paid hours was initially declined by head office, ending his work-experience placement.
  • As public pressure mounted, rival Asda offered him a paid role before Waitrose confirmed its change of position.
  • Waitrose said it is learning from the case and working with charities and specialists to improve opportunities for neurodiverse people, as figures including Andy Burnham and Baroness Sherlock weighed in.