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2h ago

Wag Hotels Settles Bay Area Case With $150,000 Payment and Court-Ordered Reforms

A San Francisco judge approved an injunction mandating audits, stricter reporting, and animal-welfare upgrades at Wag’s Bay Area sites.

The terms of what Wag Hotels must do to stay in compliance were revealed this week, prosecutors said.
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Overview

  • Wag Hotels will pay $150,000 to resolve a civil consumer-protection lawsuit filed by prosecutors in San Francisco, Santa Clara, and San Mateo counties.
  • The San Francisco County Superior Court approved the settlement on Sept. 25, with Judge Joseph M. Quinn signing the order.
  • Prosecutors alleged violations of California’s Pet Boarding Law and failures to report dog bites at facilities in San Francisco, San Mateo, and Santa Clara.
  • The judgment requires an animal welfare department, employee training, a corporate officer over hygiene and pest control, 24/7 veterinary access, video retention for incidents, timely bite reporting, a playgroup safety program, detailed records, and annual field audits.
  • Wag Hotels said it cooperated with the investigation, agreed to the terms without admitting liability, and characterized cited incidents as isolated.