VTB Says Service Disruptions Resolved After Spike in User Outage Reports

Overview

• VTB told RIA Novosti that all systems are operating normally after it fixed the issues that limited some customer operations.
• Earlier, RIA cited the user-report aggregator Downdetector showing about 2,700 complaints logged within an hour.
• Downdetector data indicated the website drew 33% of reports, a core service 30%, and the mobile app 25%.
• The highest volumes of problem reports came from Yamalo-Nenets Autonomous Okrug, Moscow and Primorsky Krai.
• The bank apologized and said funds from declined transactions will be returned automatically, while it did not specify a cause or duration.