Volkswagen Reintroduces Physical Buttons in Response to Customer Feedback

The change, first seen in the upcoming ID.2all concept, comes after the touchscreen-heavy design was criticized for damaging customer loyalty.

Volkswagen is reintroducing physical buttons in its car interiors in response to customer feedback, particularly from Europe, criticizing the over-reliance on touch controls.
The change was spotted in the concept for the upcoming compact ID.2all, Volkswagen's latest and smallest EV offering, which now features a row of backlit physical buttons for climate control and a rotary dial to control the screen.
Volkswagen CEO Thomas Schäfer acknowledged that the previous touchscreen-heavy design, endorsed by former CEO Herbert Diess, had damaged customer loyalty.
The ID.2all, based on Volkswagen's updated MEB Entry platform, features a 223HP motor, can reach 62 mph in seven seconds, and has an estimated range of 280 miles.
The ID.2all is expected to debut in Europe in 2025 with a price tag below €25,000 ($27K). It is unlikely to be released in North America due to the region's preference for larger vehicles.