Overview

• Vodafone acknowledged a major fault that began around 14:30–15:00 BST, affecting broadband along with 4G and 5G services across the UK.
• User reports on DownDetector surged to roughly 130,000–150,000, with heavy concentrations in London, Birmingham, Manchester, Glasgow, Cardiff and Newcastle.
• Internet monitor NetBlocks cited live data showing a national outage impacting both fixed broadband and mobile data.
• Vodafone’s website, app, network status checker and customer helpline were impacted, complicating efforts for users to get support or updates.
• MVNOs on Vodafone’s infrastructure, including Voxi and Lebara, reported related issues, and Vodafone later said the network was recovering Monday evening with no root cause disclosed as customers sought compensation guidance.