Overview

• Vodafone said a “major issue” is affecting broadband, 4G and 5G services and that engineers are working to restore connectivity.
• DownDetector recorded more than 130,000 reports after problems began around 3pm BST and continued for hours.
• NetBlocks confirmed a national disruption to Vodafone UK based on live network data.
• Vodafone’s customer-facing systems, including its website, app and helplines, were intermittently inaccessible during the incident.
• Providers that use Vodafone’s network, including Voxi and Lebara, reported knock-on issues, with most complaints tied to home broadband and no technical cause disclosed.