Overview

• Problems began shortly after 15:00 BST on 13 October, with DownDetector logging well over 100,000 user reports at peak.
• Most reports concerned home broadband connections, with a smaller share affecting mobile data and some total signal loss.
• Vodafone’s website, app and network status checker were inaccessible for many users, and the customer helpline did not connect in tests.
• Brands that use Vodafone’s network, including Voxi, Lebara and Talkmobile, reported service interruptions.
• Independent monitor NetBlocks characterized the disruption as a national outage, while smaller, unlinked spikes were noted at BT, Virgin Media, EE and O2.