Overview

• Vodafone said services fully recovered Tuesday morning and blamed a non‑malicious software issue at a third‑party vendor.
• Problems began shortly before 3pm BST on Monday, peaked within an hour on Downdetector, then tapered off through the evening.
• Roughly two‑thirds of reports concerned fixed‑line broadband, with the rest tied to mobile data or loss of signal.
• The disruption was reported across cities including London, Birmingham, Manchester, Newcastle, Glasgow and Cardiff, and also hit MVNOs Voxi and Lebara that use Vodafone’s network.
• Customers sought compensation, though experts note Ofcom’s automatic broadband refunds apply only after two days of loss of service at about £9.76 per day.