Overview

• On July 28 at around 8 AM Vodafone logged about 1 000 reports of mobile, internet and landline disruptions, with business connections most affected across key German cities
• By the morning of July 29 Vodafone confirmed that mobile, internet and fixed-line services had returned to normal and outage reports fell sharply
• Through the GigaGarantie scheme affected users can receive up to 90 GB of complimentary data as compensation for the service interruption
• German telecom regulations guarantee statutory compensation for prolonged outages and providers often extend interim fixes such as WiFi-calling and mobile hotspots
• Real-time user reports on platforms like Allestörungen supported outage monitoring and offered customers advance notice of repair timelines