Overview
- Thousands of users reported loss of service on Wednesday morning, with outage reports peaking near 9am and more than 8,000 complaints recorded on Downdetector.
- Many customers in Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and regional areas found phones limited to emergency or SOS-only calls.
- Vodafone acknowledged the interruption, apologised and said it is urgently investigating while advising basic troubleshooting such as restarting devices.
- The carrier’s online network status checker returned error messages during the outage and customers of MVNOs that use Vodafone’s network, including Kogan Mobile, were also affected.
- The outage could affect millions because Vodafone is one of Australia’s largest mobile operators and its network supports multiple retail brands, so regulators and businesses that rely on mobile links will be watching for a firm timeline and cause.