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Vodafone Files ACCC Complaint Against Telstra Over Network Coverage Claims

Vodafone alleges Telstra overstated its mobile network coverage by up to 40% using external antennas, impacting consumer choice and market competition.

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Telstra Shop signage outside Brisbane CBD store

Overview

  • Vodafone has formally lodged a complaint with the Australian Competition and Consumer Commission (ACCC), accusing Telstra of misleading conduct over its network coverage claims for the past 15 years.
  • The complaint centers on Telstra's use of external antennas to measure coverage, which Vodafone alleges inflates Telstra's advertised network footprint by as much as 40%.
  • Vodafone claims Telstra's coverage, marketed as over three million square kilometers, is closer to one million square kilometers for standard mobile phone users.
  • Telstra denies any wrongdoing, stating its coverage claims have always been transparent and based on external antenna usage, which benefits customers in remote areas.
  • Vodafone has recently expanded its own coverage to over one million square kilometers through a network-sharing agreement with Optus.