Overview

• Vodafone is disconnecting TV signals for households using its service without a valid contract, following the expiration of the 'Nebenkostenprivileg' law in July 2024.
• The now-defunct law previously allowed landlords to bundle TV costs into rental agreements, benefiting Vodafone by ensuring widespread customer access.
• Since the law's repeal, Vodafone has lost approximately four million TV customers, while competitors like Deutsche Telekom have gained only a fraction of that number.
• Vodafone claims to have repeatedly informed affected households about the need for new contracts but acknowledges that some users may be unaware or have ignored the changes.
• The company is offering bundled TV and internet contracts to win back customers, though it continues to face challenges in a shrinking TV market.