Overview

• Vodafone detected the outage on Saturday, June 28, when Internet, TV and landline services went down for 137 households in the Borgschenhof-Siedlung
• Engineers traced the fault to an interrupted power supply at the local amplifier, requiring a defective component swap and trenching work
• Repair operations commenced Tuesday afternoon and are expected to restore all services by Wednesday
• Affected customers can receive interim support such as mobile data allowances or mobile routers at no extra cost
• Under the German Telecommunications Act, customers may claim €5 per day in compensation from the third day of uninterrupted outage and €10 per day from the fifth day