Overview

• Vocus detected suspicious activity in its email systems on Friday and temporarily suspended services to contain the incident.
• An initial investigation found unauthorised access to approximately 1,600 email accounts and 34 unauthorised SIM swaps on Dodo Mobile lines.
• All identified SIM swaps were reversed, the company continues to monitor the situation, and authorities have been notified.
• Email services were restored by Sunday morning, with affected customers advised to contact their provider and change passwords.
• Vocus, which holds about 9.2% of the NBN market with roughly 804,000 residential services, is the latest telco confronting security issues following recent iiNet breaches and Optus disruptions.