Overview

• A recent audit by the USPS inspector general found major issues at the Richmond, Virginia, mail processing facility, including delayed, misplaced, or missing mail.
• The audit identified problems like inadequate management, high turnover, and low service performance, which have led to a significant decrease in service performance for the region.
• The Richmond facility, the first of 60 planned regional processing centers, has not met its efficiency goals, with only 66% of first-class mail delivered within two days, compared to the national average of 87%.
• The Postal Service agrees with most of the inspector general’s recommendations for improvement and has begun efforts to address these challenges.
• Virginia lawmakers, including U.S. Sen. Mark Warner, have urged the USPS to implement the inspector general’s recommendations to ensure timely and reliable mail delivery for Virginians.