Overview

• The disruption began just after 10 a.m. BST on July 14 and affected over 800 users reporting loss of broadband, email and streaming app logins nationwide.
• Customers reported being unable to access the Sky Sports app, forcing many to miss the end of the England vs India Test match.
• Virgin Media has classified the incident as a known issue and is working on a solution without providing an estimated restoration timeline.
• Some users speculated on social media that the newly deployed authentication service may be overloaded by registration volumes or failing to send SMS codes.
• This outage is the latest in a series of large-scale reliability breakdowns for the UK provider, which serves 5.8 million broadband customers.