Overview

• All lavatories on the six‑hour Denpasar–Brisbane service became unserviceable on a Boeing 737 MAX 8, with Virgin saying the outage lasted the final one hour and 40 minutes as passengers reported a longer period.
• Passengers say crew advised using bottles or sinks after failures, with reports of overflowing toilets, strong odors, urine on the floor, and an elderly woman wetting herself.
• Virgin Australia confirmed the incident, issued an apology, and said a technical investigation into the cause is underway.
• Affected travelers will receive flight credits for the disrupted Denpasar to Brisbane leg, and the airline is proactively contacting customers.
• The Transport Workers’ Union called the episode a severe hazard for crew and passengers and has engaged Virgin over safety and operational decision-making.