Overview
- Virgin Australia said the flight departed with a rear lavatory already out of service and the remaining two failed during the final 1 hour and 40 minutes on a Boeing 737 MAX 8.
- Passengers reported being told to relieve themselves in bottles or use sinks after the toilets clogged and overflowed, spreading waste and a strong odor through the cabin.
- A traveler described an elderly woman wetting herself and called the experience humiliating, while crew later apologized on board.
- The airline said it is investigating the failures, is crediting customers for the Denpasar–Brisbane sector, and is proactively contacting affected guests.
- 7NEWS reported the flight was not delayed despite the initial fault due to limited engineering support in Denpasar, and coverage noted a similar incident last year involving Fremantle AFL players.