Overview

• Customer Stuti shared an X post with a screenshot showing an in‑app system note that her Zomato delivery partner had hearing and speech impairments and requested chat-based communication.
• The delivery partner wrote, “Hello. I am deaf. I can’t listen and mute. I will message you, see please,” which drew widespread praise for his professionalism and resolve.
• Hindustan Times reported the post drew roughly nine lakh views in a short span, reflecting broad public attention.
• Commenters proposed product tweaks such as predefined message templates for partners and clear indicators of a partner’s condition to help customers assist them.
• Coverage pointed to Zomato’s Project ZEAL, described by India Today as offering assistive devices, waived onboarding fees, shorter routes and customer notifications, with no new company announcements reported.