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Viral Waitrose Theft Video Shows Alcohol Grab as Staff Say They’re Told Not to Intervene

The clip is fueling a political fight over policing and sentencing during a surge in unsolved shoplifting.

Overview

  • Footage shared by Shadow Justice Secretary Robert Jenrick shows two people loading at least 13–14 bottles into a Deliveroo bag at a Clerkenwell Waitrose and walking out past a security guard.
  • Store staff and the on‑site guard say they are instructed not to tackle suspected shoplifters, describing frequent incidents at the location.
  • Reporters who returned to the Clerkenwell branch the next day observed further thefts, underscoring claims that the problem is recurring.
  • Waitrose says employees are trained to detain only when safe and that body‑worn camera footage from the store has been submitted to police.
  • Official figures cited in the coverage show 289,464 shoplifting cases in 2024/25 were closed with no suspect identified, as politicians use the video to attack Labour’s reported plans to curb some prison sentences; no arrests linked to the clip have been reported.