Overview
- TikTok user Taylor Graboyes recorded a woman loudly berating a gate agent, demanding the employee be fired and threatening a lawsuit.
- The passenger said she was refused boarding because the Southwest flight was full after a delay, a scenario tied to airlines overselling seats to offset no-shows.
- Witness accounts said security took roughly 30 minutes to respond, and video later showed police escorting the woman away as nearby travelers applauded.
- Graboyes wrote that the gate agent appeared shaken and in tears following the encounter.
- Southwest Airlines and Denver International Airport were approached for comment, and an online claim about a prior incident involving the woman remains unverified.