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Viral Video Shows easyJet Staff Repeatedly Checking Passenger's Bag at Luton

EasyJet says he was not charged once the bag fit.

Overview

  • Richard Deakin, 37, says he was told to prove his cabin bag fit the sizer four times at London Luton before a September 28 flight to Málaga.
  • He alleges the repeated checks were a money-making tactic, saying he had measured and weighed the bag at home and later filmed it fitting the gauge.
  • Deakin says the bag was tough to slide into the frame at first because it contained several tubs of gravy granules but ultimately went all the way down.
  • An easyJet spokesman said the bag policy is clear, customers are charged only when bags are too large, aggressive behaviour toward staff is not tolerated, and Deakin boarded without a fee once it fit.
  • The clip drew mixed reactions online and adds to scrutiny of gate enforcement practices following earlier reports of contractor incentives and calls in Europe to standardize carry-on rules.