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2w ago

Viral Reviews Challenge IndiGo's 'Worst Airline' Ranking

Positive traveler experiences shared by a Scottish vlogger and a US passenger question the credibility of a 2024 survey ranking IndiGo among the world's worst airlines.

A Scottish tourist leaves a positive review of his IndiGo flight
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Overview

  • IndiGo was ranked 103rd out of 109 airlines in the 2024 AirHelp Score, a global survey criticized for lacking transparency in its regional data sampling.
  • A Scottish vlogger and a US traveler posted viral videos describing their IndiGo flights as clean, punctual, and offering comfortable seating with polite staff.
  • Both travelers praised the airline’s service, including seamless boarding via aerobridge, ample legroom, and fresh in-flight food like the Chicken Junglee Sandwich.
  • IndiGo has formally rejected the AirHelp Score, questioning its methodology and asserting that the survey does not fairly represent the airline's operational scale.
  • The videos have sparked online discussions about passenger expectations for budget airlines and the reliability of global airline ranking systems.