Overview

• On July 25, Lucy White posted on X that she overheard three Marks & Spencer employees speaking Hindi at Heathrow’s Terminal 3 and planned to report them
• By July 27, the post had garnered over 4.6 million views and dominated social media discussions
• Numerous users condemned White’s actions as xenophobic for policing staff conversations in a multicultural workplace
• Defenders argued that employees have the right to converse in their own language when not serving customers
• Marks & Spencer and Heathrow Airport have not issued statements on the incident, which follows a similar language complaint White made earlier this month