Overview
- Large-scale cancellations and delays have stranded thousands of IndiGo passengers across major Indian airports, with chaos captured in multiple videos.
- A widely shared clip from Delhi airport shows a father pleading for a sanitary pad for his bleeding daughter as a staff member says, “We cannot do this,” though some details of the post remain unverified.
- IndiGo issued a public apology on X, telling customers, “We are truly sorry and we will take care,” and acknowledging that recovery will take time.
- CEO Pieter Elbers said operations should stabilize between December 10 and 15 and reported that fewer than 1,000 flights were canceled on Saturday.
- Coverage links the disruption to new Flight Duty Time Limitation rules affecting crew rostering, and the viral footage has spurred criticism of passenger support at airports.