Overview

• A short video from September 12 shows a passenger pleading at the counter for flight 6E 405 to Raipur as a staff member denies abusing him and walks away.
• Airline sources say he reached the gate at 7:21 am for a 7:40 am departure, after the 7:15 am cutoff, and he was later accommodated on another flight.
• The passenger maintains he arrived about 15 minutes before departure and alleges a female employee verbally abused him when he sought to board.
• Online reaction is divided, with some users criticizing staff behavior and others noting the clearly stated 25-minute boarding close policy.
• Frequent flyers allege recurring denied-boardings at Gates 15 and 16, but there is no independent confirmation or regulatory action reported, and the airline has not issued a formal public statement.