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Viral Courier Workaround Challenges Zomato and Swiggy Fees

A Delhi graduate’s X post spotlights a DIY route that many viewers consider cheaper than app orders.

Overview

  • Krisha wrote that she now calls restaurants directly and sends Rapido or Uber couriers to pick up food, avoiding app markups and platform charges.
  • She said courier costs of about ₹50–100 still leave the total lower than Zomato or Swiggy orders once commissions and add‑ons are included.
  • The post drew wide attention with reports of more than 2.3 lakh views in a day and a stream of corroborating anecdotes.
  • Some users cited restaurants offering larger portions or lower prices for direct orders compared with app orders, including examples from Mumbai.
  • Others questioned the trade‑offs, noting that apps handle ordering and delivery logistics, flagging scalability and food safety responsibility concerns, as complaints over platform fees, surcharges, GST and packaging costs persist.