Overview

• A Coimbatore customer posted bills showing a ₹1,473 Swiggy order for items that cost ₹810 at the same restaurant two kilometres away, citing a ₹663 difference.
• The post drew wide attention on X, crossing more than 2.7 million views and prompting arguments over convenience premiums versus overcharging.
• Swiggy reiterated that it does not set menu prices on the platform and that online versus offline rates are at the restaurant’s discretion.
• Platform fees have recently risen, with Swiggy charging about ₹15 per order inclusive of GST and Zomato near ₹12 per order before GST.
• Delivery charges will attract 18% GST from September 22, 2025, a change announced by the GST Council that could further raise end-user bills.