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Vir Das Criticizes Air India Over Service Failures on Premium Flight

The comedian highlighted issues including a missing wheelchair for his injured wife, malfunctioning cabin features, and staff indifference, prompting an official response from the airline.

Overview

  • Vir Das reported that his wife, recovering from a foot fracture, did not receive the pre-booked wheelchair on an Air India flight from Mumbai to Delhi.
  • Despite paying ₹50,000 per seat, the couple encountered broken tables, malfunctioning leg rests, and a seat stuck in a reclined position on a 'newly refurbished' aircraft.
  • Das shared that both in-flight and ground staff were unhelpful, with his wife forced to descend the aircraft using a stepladder without assistance.
  • The comedian's social media post criticizing Air India's service has gone viral, drawing widespread public attention to the incident.
  • In response, Air India issued a statement expressing empathy and announced that they are prioritizing an investigation into the reported issues.

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