Overview

• Viagogo cancelled two of Hessey’s three general-admission tickets hours before the July 12 Heaton Park gig, citing seller non-fulfilment.
• His 15-year-old son Kaiden faced entry refusals under under-16 supervision rules but was admitted after a random family agreed to accompany him.
• The reseller apologised and refunded the Australian-dollar equivalent of £679.11, leaving a £35.70 shortfall attributed to currency conversion fees.
• Viagogo has offered Hessey two tickets for another Oasis Heaton Park date as compensation.
• Hessey plans to publicise his experience to warn fans about opaque pricing, refund discrepancies and last-minute cancellations in the secondary ticket market.