Overview
- Outage reports first spiked late Oct. 8 into Oct. 9, with Downdetector logging more than 1,200 complaints around 1 a.m. ET.
- Users nationwide reported dropped calls, failed texts and “SOS” messages across major metros including New York, Boston, Washington, Chicago, Seattle, Phoenix and Atlanta.
- Verizon acknowledged service problems and said engineering teams worked to resolve them, with basic troubleshooting steps recommended for lingering issues.
- On Oct. 10 in Greater Los Angeles, Verizon said multiple fiber cuts described as acts of vandalism caused service interruptions, with hotspots in North Hollywood, Santa Monica, Woodland Hills and Van Nuys and over 1,000 reports by 8 a.m.
- Verizon said repairs were underway and it is engaging community leaders, while local authorities’ inquiries were noted and no perpetrators or detailed technical postmortem have been announced.