Overview
- Eligible subscribers can claim a $20 credit through the My Verizon app, with Verizon saying it will post within one to two billing cycles and that business accounts will be contacted directly.
- User reports describe higher goodwill credits after calls to customer care, including common outcomes around $50 to $100, a PhoneArena-reported $40 after a supervisor review, and one Reddit account of a $200 adjustment.
- The January 14 disruption began around 12:30 p.m. ET and lasted roughly 7–10 hours, affecting more than 1.5 million users and hitting major metros such as New York City, Atlanta, and Houston.
- Verizon attributed the failure to a software issue rather than a cyberattack, restored service later that night, and issued an apology while noting it cannot fully compensate every customer.
- Some users reported SOS indicators on iPhones and difficulty reaching 911 during the outage, and the FCC could take a closer look if complaints increase.