Overview
- Outage reports surged around noon ET on Jan. 14, with Downdetector peaking between roughly 170,000 and 181,000 user reports as many phones displayed “SOS” emergency-only status.
- Verizon announced resolution at about 10:20 p.m. ET, though some customers reported lingering connectivity issues into the evening and were advised to restart devices.
- Emergency officials in Washington, D.C., and New York City warned that some 911 calls might be affected and urged residents to use landlines, other carriers, or visit police or fire stations if needed.
- Service problems were concentrated in major metros including New York, Boston, Washington, D.C., Chicago, Los Angeles and San Francisco, with text messaging working intermittently for some users.
- T-Mobile and AT&T said their networks were operating normally but cautioned customers might have trouble reaching Verizon users during the disruption.