Overview
- Verizon said voice, data and messaging were restored around 10:20 p.m. ET on Jan. 14 and advised customers to restart devices if issues persist.
- Impacted customers will receive account credits, with Verizon and multiple reports specifying a $20 credit for those affected.
- Law enforcement sources and subsequent reporting attributed the disruption to an internal network/server software issue centered in New Jersey.
- Outage-tracking site Downdetector recorded peak user reports in the 170,000–180,000 range as phones showed “SOS,” and DC and NYC issued alerts about potential 911 calling problems.
- T‑Mobile and AT&T reported their networks were operating normally, and the FCC plans to review the incident.