Overview
- Verizon said cellular, messaging, and data services were restored around 10:20 p.m. ET on Jan. 14 and advised customers to restart devices if issues persist.
- The company committed to compensating affected users, with reporting indicating a $20 credit for consumer accounts and separate outreach to business customers.
- Law enforcement and subsequent reporting point to an internal network/server issue centered in New Jersey as the cause, ruling out a cyberattack.
- Outage reports on Downdetector peaked in the roughly 170,000–180,000 range as many phones showed SOS status, and officials in cities like New York and Washington, D.C., warned of possible 911 calling problems.
- T-Mobile and other carriers reported their networks operating normally, while Verizon said an internal review is underway and the FCC will examine the incident.