Overview
- User reports on Downdetector surged to roughly 175,000–180,000 at midday before tapering, with tens of thousands still affected later in the day.
- Customers lost voice and data service as many phones displayed SOS or no signal in major markets including New York, Los Angeles, Chicago, Boston, Washington, D.C., Houston and Dallas.
- Emergency officials in Washington, D.C., and New York advised residents who could not connect to 911 to use landlines, other carriers or go to police and fire stations.
- Verizon issued multiple statements apologizing and said engineering teams were fully deployed, but it has not disclosed a cause or given an estimated time for full recovery.
- AT&T and T-Mobile said their networks were operating normally, though customers might be unable to reach Verizon users, and some services using Verizon infrastructure reported varying effects.