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3h ago

Verizon Outage Eases After Overnight Disruption Linked to Software Issue

The company reports ongoing remediation efforts, with some customers still experiencing connectivity problems.

Map produced by Downdetector showing Verizon outage reports across the U.S. in the early hours of Thursday.
Verizon outage across US leaves hundreds of users without data service, blackout under investigation (Unsplash - representational image)
Verizon

Overview

  • User reports surged around 12:41 a.m. ET on October 8, according to Downdetector, then trended down by Thursday morning.
  • Major metropolitan clusters were affected, including New York City, Boston, Washington, Chicago, Seattle, Phoenix and Atlanta.
  • Downdetector showed complaints split among mobile phone service (53%), 5G home internet (32%) and signal loss (16%).
  • Verizon attributed the disruption to a software issue, has not provided a timeline for full restoration, and says investigation into the precise cause continues.
  • Customers still affected were advised to toggle Airplane Mode, restart devices, or use Wi‑Fi calling to place or receive calls.