Overview

• DownDetector showed a spike of more than 20,000 outage reports around 3:30 p.m. ET, with counts later topping 22,000.
• Hotspots included multiple Florida cities such as Tampa, Miami, Jacksonville, and Orlando, as well as Boston, New York City, Atlanta, Chicago, Minneapolis, and Los Angeles.
• Customers widely reported phones stuck in SOS mode and inconsistent connectivity, even among lines on the same account.
• Verizon apologized, said engineers are working to resolve the problem, and directed customers to its Check Network Status page for updates.
• The carrier has not provided a restoration timeline or details beyond describing the cause as a software issue affecting some wireless customers.