Overview
- Verizon said service returned to normal around 10:20 p.m. ET Wednesday after a widespread disruption to calls, texts and data.
- The interruption lasted about seven hours and affected major U.S. cities, with public tracker Downdetector showing large spikes in complaints that varied by report.
- Verizon will provide a $20 account credit to customers who experienced the outage, redeemable in the myVerizon app with a text notification when it is ready.
- The company has not disclosed a technical cause for the failure and advised customers still having issues to restart their phones.
- New York state lawmaker Anil Beephan Jr. requested an FCC investigation, and the agency said it is monitoring the incident.