Overview
- Service was restored on January 14 after roughly 10 hours in which many phones showed SOS-only status allowing only 911 calls.
- Verizon attributed the disruption to a software malfunction and said it is conducting a full internal review with detailed findings still pending.
- The FCC confirmed it is examining the incident, with Chair Brendan Carr stating the agency will review the issue and take appropriate action.
- Eligible retail customers will receive a text when the $20 credit is ready to accept in the myVerizon app, and business customers will be reached separately.
- Outage tracker Downdetector recorded about 2.3 million reports nationwide, and customer backlash over the limited credit highlighted concerns about retention and service reliability.