Overview

• The $100 million settlement resolves allegations that Verizon charged deceptive administrative fees to postpaid wireless customers from 2016 to 2023.
• Customers who filed claims by April 2024 were promised payouts ranging from $15 to $100, depending on their service duration and fees paid.
• Many recipients report receiving payments well below the $15 minimum, with some as low as $2 to $3, due to high participation and legal costs.
• A third of the settlement fund, approximately $33.3 million, was allocated to attorneys' fees, with additional funds used for administrative costs.
• Verizon will continue charging the disputed fees but has agreed to update its customer agreements to better disclose them.