Overview
- User reports on Downdetector surged around noon ET and peaked above 180,000 before tapering but remaining elevated through the afternoon.
- Verizon said engineering teams are fully deployed to restore voice and data service, but it has not identified a cause or given an estimated time for full recovery.
- Emergency alerts in Washington, D.C., and New York City advised using another carrier, a landline, or visiting police or fire stations if 911 calls fail on Verizon devices.
- Reports clustered in major metros including New York City, Houston, Philadelphia, Atlanta, Miami, Charlotte, Dallas and Ashburn, with additional issues in Boston, Chicago, Los Angeles and Washington, D.C.
- Phones frequently showed “SOS” or no signal, emergency calling via other networks or supported satellite features remained available, and some Verizon-based MVNOs such as Visible appeared less affected.