Overview
- The electronic prescription network in Valencia province was down for seven hours on May 15, affecting 1,242 pharmacies.
- This marks the second major outage in two weeks, following a disruption on May 14 and a national IT failure in April.
- Technicians have restored the system, and investigations are focusing on the role of the external telecommunications provider as a potential single point of failure.
- Officials have confirmed that the outages are not linked to the region's new digital barcode prescription system implemented in February.
- During the outage, pharmacies reverted to paper prescriptions to ensure patients could still access medications.