Overview

• President Carlos Mazón unveiled the plan with a free 012 helpline and 103 specialist posts across existing victim assistance and Justiprop offices
• The initiative offers personalized legal, psychological and social service support delivered through trained staff in 37 victim assistance offices and 66 municipal Justiprop centers
• New protocols enable police to respond immediately via a 112-coordinated system and secure telematic access to property registries for faster owner identification
• The Generalitat is urging repeal of the state Housing Law and reforms to expedite eviction procedures and enhance security force authority
• The measures respond to a surge in complaints from 277 in 2019 to nearly 1,800 last year in the Valencian Community within a national increase to over 16,400 cases