Overview
- Officials confirm that 37 dependent users of the Generalitat’s teleassistance service died during the Oct. 29, 2024 flooding, while the department maintains operators relayed precautionary messages on Oct. 28–29 after AEMET alerts.
- Conselleria data show 5,500 calls on Oct. 29, including 2,349 to users in affected municipalities, with none labeled as a specific meteorological campaign, a tag that appears widely on Oct. 30–31.
- Records indicate 369 attempts to reach 112 from teleassistance on Oct. 29, with 227 logged as unanswered and 142 answered, reflecting the broader overload that left more than 8,000 emergency calls unanswered that day.
- Acció Cultural del País Valencià has asked the investigating judge to obtain call recordings, victim lists, contract files and operating protocols tied to the teleassistance service.
- The PSPV is demanding Vice President Susana Camarero’s testimony in Les Corts and the transcription of user communications, as the government argues the service is assistential rather than an alert system and is operated by Atenzia in Valencia and Castellón.