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VA Charts New AI Course After Error-Prone Contract-Review System Kills Essentials

The fiscal review driven by off-the-shelf AI modules led to nearly 600 contract cancellations, prompting the department to pilot artificial intelligence for disability claims processing.

A protester wears a sign reading, "Hands off the VA," as United States military veterans and their supporters protest against the Trump administration's cuts to the Department of Veterans Affairs outside the Indiana Statehouse in Indianapolis, Indiana.
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Overview

  • A February executive order gave the VA 30 days to audit contracts, and a DOGE-built AI tool flagged over 2,000 agreements as “munchable.”
  • Procurement and AI experts found the model misread dollar amounts and applied vague criteria that misclassified essential services as cancelable.
  • Although VA staff reviewed the AI’s recommendations, roughly 600 contracts have been terminated so far, including agreements for gene sequencing and nursing care tools.
  • Internal documents reveal DOGE proposed consolidating the benefits claims department around AI to cut processing times for the VA’s 2 million annual disability applications.
  • The VA is now auditing all 76,000 contracts and weighing wider AI deployments, while committing to safeguard services that directly affect veteran care.