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VA Charts New AI Course After Error-Prone Contract-Review System Kills Essentials

The fiscal review driven by off-the-shelf AI modules led to nearly 600 contract cancellations, prompting the department to pilot artificial intelligence for disability claims processing.

Overview

  • A February executive order gave the VA 30 days to audit contracts, and a DOGE-built AI tool flagged over 2,000 agreements as “munchable.”
  • Procurement and AI experts found the model misread dollar amounts and applied vague criteria that misclassified essential services as cancelable.
  • Although VA staff reviewed the AI’s recommendations, roughly 600 contracts have been terminated so far, including agreements for gene sequencing and nursing care tools.
  • Internal documents reveal DOGE proposed consolidating the benefits claims department around AI to cut processing times for the VA’s 2 million annual disability applications.
  • The VA is now auditing all 76,000 contracts and weighing wider AI deployments, while committing to safeguard services that directly affect veteran care.