Overview

• More than 4,000 customers experienced a 12-day delay in receiving the £150 Warm Home Discount by the March 31, 2024 deadline.
• Utilita’s £277,000 compensation package includes an initial £30,000 payment and £247,000 in additional payouts of up to £150 per affected household.
• Ofgem branded the late payments “unacceptable” and stressed the discount’s role as a lifeline for vulnerable, low-income consumers.
• The company attributed the failure to an internal processing error and has completed a full audit of its Warm Home Discount procedures.
• The regulator confirmed it will sustain active oversight of all suppliers’ obligations under the Warm Home Discount scheme.